Coptic Orphans
  • Cairo, Al Qahirah, EGY
  • Salary
  • Full Time

IT Associate - Cairo, Egypt

The IT Associate is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Moreover, s/he is responsible for maintaining and monitoring the performance of the network and computer systems of the organization and its branches.

Our strong commitment to excellence in service delivery means that we seek only the best people to carry out our mission. 
At Coptic Orphans, we are committed to a Child-Safe environment as the children's dignity, safety, and well-being are at the center of all we do. As such, all selected candidates will be required to submit to a criminal background check, or working with children check, as part of of their hiring process. Continued employment is contingent upon the check indicating clear records of any child-related violations. Check may be repeated as required by each country's laws and provisions.

Essential Functions and Responsibilities:
  1. Installing and configuring computer, network hardware, phone system, and upgrades of operating systems and applications. 
  2. Providing desktop hardware support through repairing, configuring, and troubleshooting of PCs, servers, printers, scanners, and other office equipment. 
  3. Replacing hardware parts as required.
  4. Maintaining Helpdesk system by responding to IT tickets in a timely manner.
  5. Supporting the staff through a series of actions to help set up systems or resolve issues.
  6. Implementing procedural documentation and IT relevant reports.
  7. Setting up new users' accounts and profiles and dealing with password issues, ensuring appropriate permissions are assigned to each according to their job level. 
  8. Preserving folder structure on the file server according to structure agreed upon by the HQ.
  9. Conducting electrical safety checks on computer equipment.
  10. Reporting issues and network related problems to IS/IT Manager. 
  11. Handling inventory of all network hardware, software, licenses, etc.
  12. Other duties assigned by supervisor.  
Required Education, Experience, Knowledge and Skills: 
  1. BA  in computer science or information systems with 5 years of experience in information technology and information systems.
  2. At least 3 years experience as IT technical support.
  3. Good command of spoken and written English.
  4. Strong command of all MS Office software, Windows OS(XP, Vista, 7 & 8), Server, 2003, 2008, 2012 proficiency.
  5. Excellent organizational skills and the ability to coordinate multiple tasks efficiently.
  6. Must be detail-oriented.
  7. People-oriented, rapidly establishing a good working relationship with staff members and other professionals, e.g., software developers.
  8. Steady and has positive attitude.
  9. Ability to learn fast.
  10. Problem-solving skills.
Working Conditions and Environment:
  • May be required to work extra/off-duty hours when necessary with no overtime compensation.
Coptic Orphans
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    By clicking the button above, I agree to ApplicantPro's Applicant Information Use Policy.

  • Sign Up For Job Alerts!

  • Share this Page
  • Facebook Twitter LinkedIn Email
FB Twitter Insta YouTube Linkedin Sponsor Child logo Donate Programs Why Coptic Orphans About Get Involved Contact Us