Coptic Orphans

Operations Director - Cairo, Egypt

The Operations Director position requires a highly skilled, dynamic, experienced professional to direct and oversee all operations functions of the organization. He/she will ensure smooth, effective, and efficient operations through his/her knowledge, experience, and capabilities.  In collaboration with other management personnel, the Operations Director will lead the organization's efforts in finding ways to improve productivity and efficiency, and will work through obstacles in the ongoing operations of the Coptic Orphans office in Egypt. This role has a wide scope of oversight, including: ensuring business continuity, facilitating administrative support, overseeing legal and compliance requirements, handling procurement and inventory, logistics, property management, and implementing Human Resources and Information Systems/Information Technology processes and policies set by the Coptic Orphans headquarters.
This professional participates in formulating policies and procedures and ensures implementation; he/she is a part of the management team. He/she will also interact with all levels of staff and management, a role which requires tact as well as decisiveness and effectiveness. H/she must therefore have outstanding interpersonal skills and servant-leader traits.   

Our strong commitment to excellence in service delivery means that we seek only the best people to carry out our mission. 
At Coptic Orphans, we are committed to a Child-Safe environment as the children's dignity, safety, and well-being are at the center of all we do. As such, all selected candidates will be required to submit to a criminal background check, or working with children check, as part of of their hiring process. Continued employment is contingent upon the check indicating clear records of any child-related violations. Check may be repeated as required by each country's laws and provisions.

Essential Functions and Responsibilities:
  1. In coordination with HQ, oversee all the various functions impacting the operation and administration of the Egypt branch of Coptic Orphans.  This includes oversight of policy and process implementation of administrative, Human Resources, IT/IS, and Operational processes; and supervising the administrative, operations, HR and IT/IS staff in Egypt.   
  2. Ensure all applicable (local, governmental and legal) laws, regulations and requirements, as well as organizational policies and regulations, are all communicated effectively to personnel and are followed consistently.  Applicable laws, regulations and policies include those of labor laws, records retention, confidentiality and discloser ensure the security of important documents and their accessibility and confidentially.   
  3. Ensure all licenses, registrations, certifications and other documents necessary for business continuity are secured, renewed timely and up-to-date.  This includes the responsibility of ensuring the NGO registration and associated conditions are monitored and complied with.  Interact and deal with lawyers as necessary, and attend to legal issues.   
  4. Serve as procurement officer and advisor; research quality and value of goods and services needed to ensure maximum savings are secured.  Conferring with management, negotiate and make purchasing decisions on best rates/prices and values for consumables and/or assets.  Ensure appropriate procurement processes, procedures and best practices are implements and followed consistently.  Oversee asset management. 
  5. Plan, coordinate and manage office space ensuring a professional appearance that is conductive to work and productivity; ensure the most efficient use of space, and manage new space acquisition if and when necessary or appropriate.  
  6. Manage resources, including overseeing the upkeep and maintenance of the office space and storage, other property (apartments, vehicles, etc.) ensuring bills and paid timely.   
  7. Coordinate all operational issues with the HQ Operations Director, and collaborate to ensure consistence and integration of processes between Egypt and HQ.  Advice HQ on laws and regulations relevant to NGO's in Egypt. 

Required Education, Experience, Knowledge and Skills:

  • BA or a MA degree in business administration or closely related field with a minimum of 10 years of directly related professional experience.  In addition, the following skills are required:
  1. Leadership skills including effective management skills and supervisory experience.  
  2. Attention to detail, strong organizational skill. 
  3. Experience in and ability to analyze, develop and improve processes. 
  4. Some knowledge of or experience with IT/IS processed to be able to manage IS Associate is necessary. 
  5. Outstanding communication, negotiation and interpersonal skills. 
  6. Proven proficiency in English speaking/writing.  
  7. Ability to represent the organization well with internal and external customers (colleagues, supervisors, vendors, etc.). 
  8. A passion for the work of the organization that can be communicated to others. 
  9. Must be able to maintain and prove the highest level of professionalism, confidentiality and discretion.  

Fiscal Responsibilities:

  • Create and manage department budge and ensure all budge line items expense stay within budget.

Extent of Public Contact (within and outside the organization):

  • Daily contact with office staff in Egypt and abroad.
  • Sporadic interaction with vendors, lawyers and officials.
Coptic Orphans
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