Coptic Orphans
  • 14-Aug-2018 to 28-Sep-2018 (EST)
  • EGY
  • Full Time

Egypt - Sr. IT/IS Administrator

 

  1. Purpose of the Job

The Sr. IT/IS Administrator is an Information Technology professional whose main objective is to be accountable for Coptic Orphans' Technology Solution Design, Implementation, and maintenance. With solid experience in System Administration, the incumbent's functions include: acting as 2nd level support and point of escalation for complex issues and inquiries; keeping track of the systems architecture design; ensuring Coptic Orphans' systems availability, reliability, scalability, and security.

 

  1. Essential Functions and Responsibilities
    • Responsible for all Coptic Orphans' Systems and Networks design, implementation and maintenance.
    • Responsible for implementing needed modifications and design changes requested for the current system's functionalities.
    • Performs the troubleshooting as required, leads to problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
    • Ensures high availability and acceptable levels of performance of mission-critical systems.
    • Act as 2nd level support and point of escalation for complex issues and inquiries internal and external customers.
    • Analyze, design and implement all needed systems' automation to ensure that users are able to do their system-related responsibilities with minimum effort and time.
    • Keep track of the system architecture design and ensure the design compatibility.
    • Ensure data consistency between both sides of the business: "Children & Families (Egypt Office) / Donors & Sponsors (Other Offices)".
    • Ensure that the System is satisfying the needs of all organizational departments.
    • Perform proactive system monitoring to identify any performance and/or data consistency issues.

 

  1. Supervisory Responsibilities

       

  1. Knowledge and Skills
  • Bachelor's degree in computer engineering, computer science, information systems management or related fields.
  • 6-8 years of related, professional experience.
  • Strong experience on Microsoft Enterprise Network Services (Active Directory, DNS, DHCP, WSUS, Group Policy,...etc)
  • Strong experience in complex network design, implementation, and security.
  • Good experience on supportive function systems (Monitoring solution, Ticketing systems...etc)
  • Strong CRM system administration and design capabilities with excellent troubleshooting skills required, Salesforce CRM experience is a plus.
  • Strong knowledge about the Object Oriented systems and its relational design.
  • Good experience Object Oriented Programming. (Java & Javascript programming experience is a plus).
  • Excellent knowledge of Data Analysis and Data Visualization.
  • Ability to identify and solve problems, complete tasks in a timely manner.
  • Ability to gather, analyze and present information and numerical data effectively, and a demonstrated, high level of accuracy and thoroughness in all duties.
  • Ability to guide less experienced colleagues and mentor them.
  • Ability to lead projects and coordinate/utilize the internal resource and external vendor to ensure project success and smooth delivery.
  • An eye for detail is a must.

 

 

 

  1. Fiscal Responsibilities (budgeting responsibilities, approval privileges on purchase orders and check requests, reporting and auditing functions)

 

  1. The extent of Public Contact (within and outside the organization)
  • Daily contact with Egypt Office staff and other staff in the field.
  • Regular interactions with other staff abroad.

 

  1. Physical Demands (walking, lifting, carrying, etc.)
  • Typical office environment limited to walking, sitting, typing, using the telephone and office equipment, and occasional lifting of boxes and luggage.
  • Occasional travel, nationally or internationally, is expected.

 

  1. Working Conditions and Environment (i.e., necessary travel, unusual work hours, etc.)
  • May be required to work extra/off-duty hours/travel abroad when necessary.
Coptic Orphans
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