Coptic Orphans
  • 01-Dec-2018 to 15-Jan-2019 (EST)
  • Montreal, QC, CAN
  • Full Time

Donor Services Associate - Montreal, QC, Canada

Purpose of the Job

The Donor Services Associate works to communicate the mission and work of Coptic Orphans in an engaging, passionate and professional manner. This staff members' role is administrative and will perform work as a support specialist who is not donor-facing. S/He functions include settlements, record maintenance, and regulatory compliance. This role provides support to the management of the organization, documentation and technical support that simplifies the work of the Donor Relations outreach team.

 Essential Functions and Responsibilities

  • Takes the appropriate actions responding to donors' emails requests and inquiries.
  • Maintain and update records in SalesForce Database.
  • Process accurate sponsorship data information.
  • Manage existing donors and sponsors records and follow up with the required updates.
  • Record donor and sponsors' payments in different methods both domestic and international.
  • Perform administrative and Donor Services Associate office tasks as necessary.

 Supervisory Responsibilities

N/A

 Knowledge and Skills

  • Bachelor's degree with 1 to 2-years professional experience.
  • Excellent speaking/writing of English. Arabic reading and speaking skills are a must.
  • Detail-oriented and able to strategically implement production processes.
  • Excellent organizational skills, detail oriented with excellent follow up skills and the ability to coordinate multiple tasks efficiently.
  • Experience with database or contact management software such as Salesforce a plus.
  • Excellent teamwork and communication skills.
  • Matching gifts experience is a plus.

 Fiscal Responsibilities

N/A

 Extent of Public Contact (within and outside the organization)

Respond to all incoming calls

Physical Demands (walking, lifting, carrying, etc.)

Limited to walking and occasional lifting of boxes and luggage.

 Working Conditions and Environment (i.e., necessary travel, unusual work hours, etc.)

  • Limited travel may be needed at times with little notice.
Coptic Orphans
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